Privacy policy

Privacy Policy

The company Lovely Istria d.o.o. manages its users' and clients' personal information properly and responsibly. We collect and process, according to law, exclusively the information necessary for fulfilling our obligations.

What information do we collect?

When the visitors of web page (potential guests) set a query or make a reservation for renting a vacation house (villa), we collect only the basic data required for the reservation or the requested offer. The information is as follows: name, e-mail address, telephone number and payment details.

The company Lovely Istria d.o.o. also collects the information from the renters (the owners of villas). During conclusion of the contract with the renters, Lovely Istria d.o.o. usually collects the data that are tightly connected to the contractual obligation and information for issuing invoices required by law such as: name, residence address, personal identification number, e-mail address, telephone number, giro account number and the copy of the object's categorization.

What do we use your information for?

  • to process and finalize your reservation
  • to process your requests
  • to reply to all of your questions
  • to comply with the contractual obligation towards the renters
  • to improve our services we collect statistical data

Subscription to our newsletter

If you subscribed to our newsletter, we collect your information and send you the newsletter in order to inform you of our novelties for promotional purposes.

Storing your information

Your information can be stored on third party web servers with whom Lovely Istria d.o.o. has a signed information security and confidentiality agreement. Third parties are required by contract to protect your information and not in any case can they cede your information to anyone without the permission of company Lovely Istria d.o.o.

Legal obligation

If you no longer wish to receive our promotional offers, please send us an e-mail to or unsubscribe from our newsletter. Unsubscribing from newsletter is possible by clicking the "unsubscribe" link placed on the bottom of every newsletter you received.

In any time you can ask for a review, change or deleting (after the period of the contractual obligation) of your personal information. It is enough to e-mail an inquiry to or by post to the following address: Bunarska cesta 102, 52100 Pula, Croatia.

Disclosure of personal information

Lovely Istria d.o.o. releases your personal information to the owners of vacation houses and the guests for purpose of your reservation in order for the guests to know whom to contact and how to arrive to the reserved object and also for the owners of the houses to know which guests arrive and how to contact them in order to handover the reserved object.

Personal information retention period

Lovely Istria d.o.o. will keep your information as long as it's necessary for the purpose of which the information was collected. Your information will be deleted the moment they are no longer necessary.

Using cookies

Cookie is a small amount of data that the website sends to your computer and that is stored in the web browser during your website browsing. When you return to the website, it can download the data stored in the cookie in order to gain data about your previous activities. The usage of some cookies is necessary for performing some basic website functions. These cookies are required for the web site to work and they are needed in order for us to provide you with a pleasant experience during your website visit.

Lovely Istria d.o.o. uses the service of web analytics provided by Google, Inc. More about the privacy policy and the service of web analytics provided by Google can be found here:

By using the website you agree that Google uses your information in the way and for the purpose specified in the previous statement.

Third party links

Lovely Istria website can have a link to some other website. Lovely Istria d.o.o. cannot be responsible for any processing of your personal information conducted by third party websites. For all related information, consult these websites' privacy policies.

Security measures

Lovely Istria d.o.o. has taken all of the security measures for preserving the safety of your information. We have taken all of the technical and organizational measures in order to protect your information from unauthorized usage and losses.

Updating and changes to our privacy policy

It is desirable to regularly review this privacy policy, because these rules can be changed according to alterations of our website and changes in our business policy.

This Privacy Policy was last updated in May 2018.


Lovely Istria d.o.o.

Address: Bunarska cesta 102, 52100 Pula, Croatia.




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