COOKIE POLICY
Lovely Istria d.o.o.
Tourist Agency
Bunarska cesta 102, 52100 Pula, Croatia
OIB: 01645881428
E-mail: info@lovelyistria.com
Web: www.lovelyistria.com
Version: 15.09.2026.
1. GENERAL
1.1. This Cookie Policy explains how Lovely Istria d.o.o. (hereinafter: “Lovely Istria”, “we”, “us” or “the Agency”) uses cookies and similar technologies on its website.
1.2. The purpose of this Policy is to clearly explain:
what cookies are
which types of cookies we may use
for which purposes we use them
which cookies require user consent
how users may accept or reject cookies
how users may subsequently change their preferences
1.3. We use cookies in accordance with applicable Croatian and European Union legislation, including rules on electronic communications and personal data protection.
2. WHAT ARE COOKIES?
2.1. Cookies are small text files that a website may store on a user’s computer, mobile phone, tablet or other device when the user visits the website.
2.2. Cookies allow a website to remember certain information about the user or their device.
Depending on the type of cookie, they may be used for:
enabling essential website functionality
security
remembering user preferences
remembering language or other selections
managing the booking process
analysing website usage
measuring content effectiveness
advertising and measuring marketing campaigns
2.3. Cookies may contain or enable the processing of data such as:
unique browser or device identifier
IP address
device type
browser type
website settings
date and time of visit
pages visited
manner in which the website is used
Where such data allows the user to be identified directly or indirectly, it may constitute personal data.
3. SIMILAR TECHNOLOGIES
3.1. The term “cookies” in this Policy may, where applicable, also include technologies serving a similar purpose, such as:
local storage
session storage
pixels
tags
tracking codes
SDK technologies
other browser or device identifiers
3.2. The same privacy principles apply to such technologies when they are used to store or access information on a user’s device.
4. TYPES OF COOKIES BY DURATION
Cookies may be divided according to duration into:
4.1. Session cookies
These cookies are temporarily stored while the website is being used and are generally deleted when the browser is closed or the session ends.
4.2. Persistent cookies
These cookies remain stored on the device for a specified period or until the user manually deletes them.
Their duration depends on the purpose of the individual cookie.
5. FIRST-PARTY AND THIRD-PARTY COOKIES
5.1. First-party cookies
First-party cookies are set directly by the Lovely Istria website.
They may be used, for example, for:
essential website functions
user preferences
remembering cookie choices
booking functionality
5.2. Third-party cookies
Third-party cookies may be set by external services integrated into our website.
Depending on the actual website configuration, these may include services such as:
analytics tools
maps
video content
social networks
marketing systems
booking systems
payment systems
security tools
Third-party cookies that are not technically necessary will not be activated before appropriate user consent has been obtained.
6. CATEGORIES OF COOKIES WE MAY USE
6.1. STRICTLY NECESSARY COOKIES
Strictly necessary cookies are required for the proper and secure operation of the website or for providing a function explicitly requested by the user.
They may be used for:
website security
session functionality
remembering privacy choices
booking process functionality
prevention of misuse
technical operation of forms
correct display of the website
Prior user consent is not required for strictly necessary cookies.
Without them, certain essential website functions may not be available.
6.2. FUNCTIONAL COOKIES
Functional cookies enable additional features and website personalisation.
They may, for example, remember:
selected language
currency
display preferences
certain user settings
Depending on their specific purpose and technical necessity, certain functional cookies may require consent.
If they are not necessary for a service expressly requested by the user, they will not be activated before consent.
6.3. ANALYTICS COOKIES
Analytics cookies are used to understand how visitors use the website.
They may help us understand:
how many users visit the website
which pages are visited most frequently
how users reach the website
how long users remain on individual pages
whether technical problems exist
how we can improve user experience
Analytics cookies that are not technically necessary are activated only after user consent.
If a user does not consent to analytics cookies, basic use of the website must remain possible.
6.4. MARKETING COOKIES
Marketing cookies may be used for:
measuring advertising effectiveness
conversion tracking
displaying more relevant advertising
creating target audiences
remarketing
linking visits to our website with marketing campaigns
Such cookies may be set by Lovely Istria or external marketing partners.
Marketing cookies are activated only after prior user consent.
Rejecting marketing cookies must not prevent normal access to the website’s essential content.
6A. WHAT THIS SITE ACTUALLY STORES
Section 6 lists the categories that may be used. This section states what this site actually places in your browser. The list is complete as of the version date shown at the top.
- NEXT_LOCALE — cookie, ours, lasts until you close the browser. Remembers the language you chose. Necessary for the site to work.
- li-theme — local storage, ours, stays until you clear your browser data. Remembers the light or dark theme.
- li-saved — local storage, ours, stays until you clear your browser data. The list of houses you saved.
- li.cookie-notice — local storage, ours, stays until you clear your browser data. Remembers that you dismissed this notice, so it does not come back.
- li.maps-consent — local storage, ours, stays until you clear your browser data. Remembers whether you allowed the map to load.
What we place only when you ask. Google Maps does not load by itself. In its place there is a grey panel with a “Show map” button; only when you press it does the map load, and Google may then set its own cookies under its own terms. We remember your choice in li.maps-consent, and you can withdraw it through the “Forget my map choice” link in the site footer.
What we do not use. As of this version the site carries no web analytics tool, no advertising pixels, no tracking networks and no embedded social media content. If that changes, this list changes before the new tool starts working.
7. COOKIE CONSENT
7.1. When visiting the website for the first time, the user may be shown a cookie notice or cookie management banner.
7.2. The user must have the option to:
accept all non-essential cookies
reject all non-essential cookies
manage individual cookie categories
7.3. Rejecting cookies must be as easy as accepting them.
7.4. Strictly necessary cookies may be active without consent.
All other categories requiring consent must remain inactive until the user provides consent.
7.5. Consent must be:
freely given
specific
informed
unambiguous
7.6. Silence, inactivity, continued browsing or pre-ticked options do not constitute valid consent.
8. WITHDRAWAL AND CHANGE OF CONSENT
8.1. Users may change their previous cookie choices at any time.
8.2. Withdrawal of consent must be as easy as giving consent.
8.3. The website will provide a link or other mechanism, for example:
“Cookie Settings”
through which the user can reopen privacy settings and:
accept certain categories
reject certain categories
withdraw previously given consent
8.4. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
9. REJECTING COOKIES
9.1. A user who rejects analytics, marketing or other non-essential cookies must still be able to use the website’s essential functionality.
9.2. Rejecting certain functional cookies may affect only the additional features that depend on them.
10. BROWSER SETTINGS
Most web browsers allow users to control cookies through browser settings.
Depending on the browser, users may be able to:
view existing cookies
delete cookies
block all cookies
block third-party cookies
request notification before cookies are stored
Blocking all cookies, including strictly necessary cookies, may affect the correct operation of certain parts of the website.
11. EXTERNAL CONTENT
Our website may include content or features provided by external service providers, such as:
maps
videos
booking systems
payment services
social networks
reviews
chat or communication tools
Such providers may use cookies or similar technologies.
Where their cookies are not necessary for a function explicitly requested by the user, the content or tracking technology will not be activated before appropriate user consent has been obtained.
12. GOOGLE MAPS AND SIMILAR MAP SERVICES
If the website uses external maps such as Google Maps or similar services, such content may enable the external provider to process users’ technical data.
Where consent is required for activation of such content under applicable rules, the map or related cookies will not be activated until the user has provided the relevant consent.
13. ANALYTICS TOOLS
If Lovely Istria uses a web analytics tool, its use will be stated in this Policy and in the consent management system.
Analytics tools using cookies or other identifiers that are not necessary for basic website operation will not be activated before user consent.
14. MARKETING AND ADVERTISING TOOLS
If the website uses advertising pixels, conversion measurement or remarketing technologies, such tools may only be activated after appropriate user consent.
Depending on the website’s actual technical configuration, this may include:
Meta Pixel
Google Ads
other advertising and conversion measurement systems
Advertising Lovely Istria on external platforms does not necessarily mean that such tracking tools are installed on our website.
Where they are used, they will be listed in the cookie list and made available through the consent settings.
15. SOCIAL NETWORKS
If the website contains links to social networks that merely redirect users to an external website, such a link in itself generally does not mean that tracking cookies are being used.
However, where integrated plugins, widgets, pixels or other social media tools that process user data are used, they will be activated in accordance with applicable consent requirements.
16. BOOKING SYSTEM
Our website may use its own or an external booking system.
Technical cookies that are necessary to perform a booking function explicitly requested by the user may be exempt from prior consent requirements.
Where the booking system uses additional analytics, marketing or other non-essential cookies, appropriate consent will be requested.
17. PAYMENTS
Where a user is redirected to an external payment service provider to complete a payment, cookies and privacy rules of that provider may apply on the external website.
Lovely Istria does not have full control over cookies placed by an independent provider on its own website or application.
Users are advised to review the privacy and cookie policies of the payment provider they use.
18. DATA TRANSFERS TO THIRD COUNTRIES
Certain technology, analytics, communication or marketing providers may process data outside the European Economic Area.
Where personal data is transferred outside the European Economic Area through cookies or similar technologies, appropriate safeguards under the GDPR will apply where required.
Further information about international transfers of personal data is available in our Privacy Policy.
19. COOKIE LIST
The exact list of cookies must reflect the actual technical configuration of our website.
For each cookie or technology, where applicable, the following should be stated:
NameProviderCategoryPurposeDuration[COOKIE NAME][LOVELY ISTRIA / THIRD PARTY]Necessary[PURPOSE][DURATION][COOKIE NAME][PROVIDER]Functional[PURPOSE][DURATION][COOKIE NAME][PROVIDER]Analytics[PURPOSE][DURATION][COOKIE NAME][PROVIDER]Marketing[PURPOSE][DURATION]
This list must be updated whenever the tools, plugins or technologies used by the website change.
20. CONSENT MANAGEMENT
Lovely Istria ensures that the consent management system technically respects the user’s choice.
This means that:
necessary cookies may be active without consent
analytics cookies remain blocked until consent where no legal exemption applies
marketing cookies remain blocked until consent
rejecting consent must not activate non-essential cookies
the user’s choice may be stored through a necessary cookie or similar technology
users can subsequently change their choice
21. COOKIE BANNER
Where the website uses cookies requiring consent, the initial cookie notice should provide at least the following options:
ACCEPT ALL
REJECT NON-ESSENTIAL COOKIES
COOKIE SETTINGS
The option to accept should not be visually or functionally more prominent than the option to reject.
Users are not required to accept marketing or analytics cookies in order to access the website’s essential content.
22. CONSENT RECORDS
Where necessary to demonstrate compliance, we may record information relating to a user’s cookie choice, such as:
selected cookie categories
date and time of the choice
version of the cookie settings or Cookie Policy to which the choice related
technical identifier necessary to remember the choice
Such information is used to manage and demonstrate users’ privacy choices.
23. UPDATING CONSENT
If there are significant changes to:
types of cookies
purposes for which they are used
service providers
manner in which data is processed
we may request the user’s choice or consent again.
24. RELATIONSHIP WITH THE PRIVACY POLICY
Where personal data is processed through cookies or similar technologies, further information concerning:
the controller
data subject rights
recipients of data
international transfers
retention periods
how to submit requests
is provided in our Privacy Policy.
25. CHANGES TO THIS COOKIE POLICY
Lovely Istria may amend this Cookie Policy from time to time due to:
website changes
introduction of new functionality
addition or removal of technological tools
changes in service providers
changes in legislation or regulatory guidance
The current version of the Cookie Policy will be available on the website.
The version available on the website at the time of a particular visit and user choice shall apply to that visit and choice.
26. CONTACT
For questions concerning cookies, privacy or the processing of personal data, please contact:
Lovely Istria d.o.o.
Bunarska cesta 102
52100 Pula
Croatia
OIB: 01645881428
E-mail: info@lovelyistria.com
Web: www.lovelyistria.com
27. FINAL PROVISION
Lovely Istria aims to use only those cookies and similar technologies that are necessary for clearly defined and lawful purposes and to provide users with genuine and transparent choice regarding all cookies that are not technically necessary.
The use of non-essential cookies requiring consent will depend on the user’s decision expressed through the cookie management system.